Skip to content

Royal Caribbean University

Welcome to the Royal Caribbean Training hub! With our help, you will be an expert with the most up-to-date knowledge and skills in no time. Learn more and sell more by enrolling in our Royal Caribbean University (RCU) educational platform – where you can register for our live webcasts hosted by the Royal Sales Training Team and special guests and complete easy-to-digest courses and modules.

Vicki Freed, 

CTC Senior Vice President Sales
and Trade Support & Service

Vicki's Coffee Talks

We want to help you learn to sell more – with live webcasts hosted by the Royal Sales Training Team, and Coffee Talks hosted by Vicki Freed. Don’t forget to join Vicki for her Coffee Talk on Wednesday’s at 12:00 P.M. EDT. You can register for upcoming webcasts today, or check out the latest to boost your Royal Caribbean knowledge. To view on-demand replays, simply log into
RCU and click the “Webcasts” dedicated page.

Training Updates

  • The 2022 RCU Final Exam just went live - check your knowledge on all things Royal Caribbean now!

  • The 4th final All-Star Challenge is now live - complete each of the challenges today!

  • NEW Master level Icon of the Seas course is now available!

  • NEW Icon of the Seas dedicated page is now available in the main menu!

  • A new FCC RealTime Redemption course is now available on RCU. This can be found in the Bachelor Level > Online Sales Tools

  • The Tech Training page has been updated.

Meet the team


Shannae Murray

Manager Sales Training


Stacey Martin

Lead, Sales Training


Jackie Diaz

Specialist, Sales Training

Marissa Olsavsky

Marissa Olsavsky

Specialist, Sales Training

Contact the Training Team

For any questions related to RCU, please email
For any webcast-related questions, please email