Benefits of Automation
Profitability: Espresso increases your competitive edge with features like comprehensive guest profiles and offers, Group Amenity points redemption, and Headquarter Groups, which allows members to view and book into your groups
Efficiency: Search for connecting staterooms, reinstate or reschedule groups, download guest documents and luggage tags, allocate group payments toward Value Adds, and service back-to-back reservations. These are just a few of Espresso’s latest features that give you the ability to do more in less time, so you can better serve your clients.
Accessibility: Do business when and where it works for you with the industry’s first, tablet-optimized experience to help travel professionals work on-the-go with devices like iPad and Microsoft Surface.
Espresso is offering more robust virtual training resources than ever. Whether you're new to the industry or have seen it all, we're certain you'll find something new to learn that can help move your business forward.
Become an automation expert! Whether you’ve been using Espresso for years or are new to our award-winning reservation system, there’s lots of great information on our training portal. Skip the calls by learning how to make the most of our automation tools today.
Experience the industry’s cutting edge cruise booking system, Espresso. Espresso is ready to save you time. Espresso is loaded with features and enhancements that make it faster and easier to get your clients back where they want to be—experiencing our ships and exploring our incredible destinations.
If a booking’s minimum deposit has been satisfied and its outside final payment, your clients are eligible for FlexPay. FlexPay lets your clients customize the payment dates and amounts on their balance due. Save your time by taking advantage of all the benefits it offers.
No. Fees. Ever.
Take Off with Flight Finder! Take your customer service to new heights with Flight Finder, a new air booking tool that’s tailor-made for cruise travel and works hand-in-hand with the Espresso experience.
Lowest Airfare Guarantee
Flight Finder is fully loaded with new features that make it easier than ever to take full control of servicing your client’s air booking. Now with just a couple clicks, you can modify and cancel flights, change and add seat selections, manage transfers and more—all at your convenience, all within Flight Finder. Check out some of the newest Flight Finder features:
Change & Cancel Flights
Add & Modify Transfers
Select & Modify Seats
Manage Guest Details
Inspiration made easy! Immerse your clients in every amazing detail of their next cruise with eQuote. This powerful lead conversion tool lets you create a personalized quote package in just a few minutes.
Don’t wait for the information you need – Ask Latte first! Need to redeem, look up, or check the status of a Future Cruise Credit? Then skip to the front of the line with Latte, our AI-powered chatbot. You’ll get the details you need to take care of business in just a few clicks. Latte can also help you work with payments, booking invoices, and so much more. Access Latte 24/7 on CruisingPower.com.
Instant FCC Redemption. Get them onboard quickly and easily with Espresso. Use Espresso to instantly redeem Future Cruise Credits (FCCs) issued as part of the Cruise with Confidence, Global Sailing Suspension, and Non‑Refundable Deposit programs. It’s also easy to redeem and get the status of FCCs via Latte — our chatbot tool on CruisingPower.com.