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If I had only one tip to share with you it would be this. I urge to you keep my favorite quote in mind as you work with your clients: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That’s from the great American poet Maya Angelou. Remember it’s all about making a connection with your client. And there are countless ways and opportunities to do so.
Vicki Freed began her career in cruise sales in sunny southern California. Now she oversees the largest sales team in the cruise industry, and is known throughout the industry as a vocal supporter of travel agent partners. Vicki’s way of business has always been a highly personalized one – focusing on building genuine relationships, providing exceptional customer service, and developing the personal signatures that make every interaction memorable.
Beyond her accomplished career, the aspect that Vicki cherishes the most about what she does has been the same since day one. “Travel agents have been a big part of my career, and I still feel just as privileged, each day, to serve a group that is so passionate about what they do,” said Vicki. “Vacations are the memories that punctuate our lives, and travel agents are the ones that make it happen.”