In response to the current environment, Royal Caribbean International recently introduced the “Cruise with Confidence” cancellation policy. Cruise with Confidence provides your clients with greater flexibility by allowing cancellations up to 48-hours prior to departure in exchange for a 100% Future Cruise Credit. There’s no risk and no need to worry — we’ve got your clients covered. And we’ve got you covered too, with commission protection on both the cancelled sailing AND the future sailing using their Future Cruise Credit.

Brighter times are on the horizon, but we understand the hesitation your clients may feel about traveling. We want to make their decision to cruise with us as simple as possible. Which is why we have decided to extend our Cruise with Confidence policy to include sailings departing on-or-before September 1, 2020 — an additional month of security. The policy parameters remain unchanged, continuing to offer the following:

  • 100% Future Cruise Credit in the amount paid & valid for future use on sailings departing on-or-before December 31st, 2021
  • Cancellation allowance up to 48-hours prior to departure
OR
A refund based on our standard cancellation guidelines

Also, at this time, we are relaxing some of our brand policies to offer additional flexibility to you and your clients:

  • For sailings through September 1st, 2020:  Double name changes are allowed until 48-hours prior to the sail date for both individual and group reservations
  • For sailings through December 31st, 2020:  Group touchpoints at 180 days-to-sailing and 120 days-to-sailing have been waived, allowing the ability to hold space until Final Payment.

Solid partnerships only get stronger during tough times and we can’t thank you enough for your continued loyalty. Look forward to the “Perfect Day” when all of this is behind us!

Terms and Conditions

For guests scheduled to sail on or before September 1, 2020, the “Cruise with Confidence” program allows individual guests and guests in non-contracted groups booked on Royal Caribbean International, Celebrity Cruises, Azamara and SIlversea (RCCL) to cancel up to 48 hours prior to the vacation start date.  Vacation start date includes any pre-hotel or Cruisetour packages booked through RCCL. The “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, Hong Kong, and Macau.  If the guest opts for the “Cruise with Confidence” program, and cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line.  The FCC is non-transferrable and may not be redeemed for cash.  The FCC certificate’s value may be applied toward the cruise fare due on a new booking, and new future sail date, on the brand originally purchased.  All bookings are subject to availability at the time of the request.  Any booking made using the FCC must be used for a sailing that commences on or before December 31, 2021.  If not used on or before December 31, 2021, the certificate will automatically expire and have no value.  Restrictions may apply on stateroom category and applicable pricing and promotions.  Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking.  Program does not apply to chartered sailings.  RCCL reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability.  Offer can be withdrawn without notice.  ©2020 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.