We are closely monitoring global developments regarding the coronavirus and are fully focused on protecting the health and safety of our guests and crew.
After consultation with the U.S. Center for Disease Control and Prevention (CDC), The World Health Organization (WHO) and other public health authorities, we are implementing several measures to protect our guests and crew.
Until further notice, all ships in the Royal Caribbean International fleet will adopt these health screening protocols:
- Regardless of nationality, any individual who has travelled from, to or through mainland China, Hong Kong or Macau in the past 15 days will be unable to board any Royal Caribbean ship. Guests directly impacted by this will receive a full refund.
- There will be mandatory health screenings performed on:
- Guests who have been in contact with individuals who have traveled from, to or through mainland China, Hong Kong or Macau in the past 15 days
- Guests who report feeling unwell or demonstrate any flu-like symptoms
- Any guest presenting with fever or low blood oximetry in the specialized health screening will be unable to board.
- These standards also apply to all employees, crew members and contractors of Royal Caribbean International.
- We have cancelled all China and Hong Kong sailings through the end of February 2020. Guests and travel partners impacted by these cancellations have been notified and guests will be issued a full refund.
We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing. Our protocols include professional medical treatment, quarantine of unwell individuals from the general ship population, and intensified ship cleaning, air filtration, and sanitization procedures detailed below:
- Before and after all sailings, embarkation terminals and ship access points are being thoroughly sanitized.
- Enhanced sanitation efforts are in place for all high traffic areas onboard. Every evening, electrostatic sprayers (a method of cleaning & disinfecting that fully covers a surface) will be used in all public areas and public restrooms.
- During each sailing, the Captain will make two announcements each day to remind guests to wash their hands often, use recommended coughing etiquette, and report any high fever or influenza-like illness symptoms immediately.
- Extra medical staff have been added onboard and complimentary medical consultations are offered before and during each sailing.
We are assessing developments constantly and will update these measures, as needed.