As we work to ensure a safe and healthy return to service in accordance with the latest guidance from the U.S. Centers for Disease Control & Prevention (CDC) and other health authorities, Royal Caribbean continues the gradual reintroduction of ships and itineraries.
Impacted guests can elect to 1) move to a future sailing with Lift & Shift, 2) accept a 125% Future Cruise Credit in lieu of a refund, or 3) obtain a full refund:
• Modified Lift & Shift: Your client can opt to move their existing booking, protecting their original cruise fare and promotion, to a sailing next year on the same itinerary type [aka “product”], sailing length, embarkation port, stateroom category, and within 2-weeks before or after the date of their original cruise. To take advantage of Lift & Shift, opt-in deadlines must be met. Note: Lift & Shift option may not be available for all sailing suspensions.
• Future Cruise Credit: Your impacted clients will receive a Future Cruise Credit for 125% of the cruise fare paid to be redeemed/booked by May 31, 2022 on a Royal Caribbean International sailing departing on or before December 31, 2022, or one year from the original sail date. Sailing Suspension FCCs will be issued to your clients automatically, by default, unless and until your clients request a refund or opt to “Lift & Shift” the booking.
• Refund: If a refund is preferred, we’re happy to process this request for your client. Should your client wish to decline the higher value 125% Future Cruise Credit and receive a lower value 100% refund of their cruise fare, please complete the “Request a Refund” form on CruisingPower.com under “Brand Programs & News/Cruise with Confidence”.