We understand that time is of the essence when it comes to tending to your clients. We have made some enhancements to our automation tools to help you avoid longer hold times on the phone.
We have pre-recorded webinars for you on our new automation enhancements. Want to learn more? It’s simple. Click below to attend our training sessions.
For additional automation resources, check out the buttons below:
Future Cruise Credit Tools:
You can now redeem your clients’ Cruise with Confidence, Global Sailing Suspension, and Non-Refundable Deposit Program Future Cruise Credits instantly. This new method provides you with more visibility into the price and promotions on the booking, and confirmation of the application of certificates. Additionally, you are now able to submit multiple FCCs, should your clients have more than one in their name, as well as share the value of FCCs across multiple clients in the same booking.
FCC Details Added to Booking Confirmation:
Guests and travel partners can view a Booking Confirmation and easily see all FCCs that have been applied to the reservation. Just below the “Booking Charges” section, a list of redeemed Future Cruise Credit numbers and the amount applied at the guest level is now featured, specific to that particular reservation. (Appears on both Guest & Trade versions)
Onboard Credit Descriptors:
Remaining Balance FCCs:
Refund History in Espresso
Access the booking in Espresso to track the status on both an individual and group booking. We’ve made it easier than ever by creating two new flyers, linked below, to guide you through the process.
Insight Tool Updates:
- New columns for:
- “Agency Name”
- “Group ID” to show the associated Group Shell to the booking
- “Status” showing the status of the associated certificate (Active, Inactive, Redeemed, Expired)
- “Issued Date” showing the date the certificate was issued.
- “Redeemed Date” showing the date the certificate was redeemed